Refund Policy

This Refund Policy sets out when refunds are and are not available. By placing an order you accept this policy.

1. AI “Do it yourself” (pre-paid credits)

All AI credit purchases are final and non-refundable. AI results are generated instantly and delivered digitally, each upload already includes 5 revisions, and credits never expire. Because the service is consumed on use, purchased and used credits cannot be refunded or exchanged for cash. Unused credits remain on your account but are not redeemable for money.

2. Manual (human) staging — when a refund is possible

Manual orders are eligible for a refund only in the following cases:

• Before work starts: if you cancel before a designer has begun (normally within 2 hours of ordering and before any image is started), you receive a full refund.
• Non-delivery by us: if we fail to deliver an image within the agreed timeframe for reasons attributable to us — and not because required photos or details were missing — you may request a refund for the undelivered image(s).

3. When a refund is not available

• Once a designer has started an image, that image is non-refundable. Instead, we provide revisions until it matches the brief you supplied.
• Subjective dissatisfaction where the agreed brief was met is resolved with additional revisions, not a refund.
• We are not responsible for details, measurements or preferences that were not provided at the time of order.
• Completed and approved work is non-refundable.

4. How to request

Submit refund requests to the email below within 7 days of delivery, stating your order name and a clear reason. Approved refunds are issued to the original payment method within 14 business days. Initiating a payment dispute or chargeback before contacting us may result in suspension of your account.

5. Consumer rights

Nothing in this policy limits mandatory consumer-protection rights you may have under the law of your country of residence.

6. Contact

Nexys Srl
Galleria Arrigo Protti 2
34121 Trieste, Italy
VAT / P.IVA 01447020320
Cod. Univoco N92GLON
Email: info@nexys.example